TERMS & CONDITIONS

We understand that sometimes life happens and plans do change. That is why we’ve put a rescheduling/cancellation policy in place that allows you to make adjustments to your booking up until a couple of weeks before your tour.

BOOKING FEE:
When are you ready to secure your booking, we will require a non-refundable $300 booking fee or 10% in order to hold the tour date & allocate a vehicle suitable to your group size.

PAYING FOR YOUR TOUR:
We will hold a tour up to 7 days after an invoice is due. If an invoice remains unpaid after this time, all monies paid will be forfeited and your tour will be cancelled. Whether you or your tour are impacted by COVID-19 or an unprecedented event such as natural disaster, invoices still need to paid by the due date based on the original booking.

CANCELLATION:
The following conditions apply if you wish to cancel your booking for a private tour;
- Cancelling 30+ days before your tour - we will offer a refund minus your booking fee.
- Cancelling 14 - 29 days before your tour - we will offer a credit for the cost of your tour minus your booking fee. There will be no expiry date set on the credit.
- Cancelling 0 - 13 days before your tour - non-refundable/non-creditable.

All public group tours are completely non-refundable.

RESCHEDULING:
Any bookings rescheduled with a minimum of 7 days notice, will forfeit the deposit however all other costs will be transferred to the new date. Any tours rescheduled within 7 days of the booking will be non-refundable and non-creditable. If you are unsure of a new tour date, we are more than happy to hold your tour cost in a credit for you to re-book at a later date (minus your booking fee).

If you are rescheduling accommodation, you will be responsible for any variation in pricing for the new dates (including changes made due to Covid-19)

MAKING CHANGES TO YOUR BOOKING:
We kindly ask that if you wish to make changes to your group size, please notify us at least 2 weeks prior to the tour so we can ensure everything is good to go. People dropping out of the tour will fall into the same cancellation policy stated above. Please note that we do not work out our tours based on a per person price, so please get in touch with the team so we can work out what you will be eligible for in terms of a credit/refund.

We are more than happy to take venue requests/place you don’t wish to visit up until 7 days after your deposit is paid and we will do what we can to make them happen. We attempt to book any and all requests but please understand that many venues have capacity limits and restricted availability. If we are unable to get you into one of your preferred wineries, we will substitute it for somewhere with a similar vibe. If you receive your itinerary the week of your tour and wish to make any last minute amendments to the day, we will charge a $25 admin fee (per change) to do so.

ITINERARY:
You will receive your full itinerary the week of your tour. This allows for us to confirm booking times/group sizes with the venue the week leading up to your day. We cannot send out your itinerary until final payment has been made.

VEHICLE DAMAGE:
The person who makes the booking will be viewed as the main contact for the group and will be responsible for any damages to the vehicles or property caused by any member of the party. Damage includes vomiting on the bus with a $400 cleaning fee charge.

SPECIAL OCCASIONS:
During the booking process, we’ll always ask if the group is celebrating something special on the day. This is so we can help make your day EXTRA special and also select venues appropriate to the vibe of the day. If you are celebrating a hens, bucks, 21st or 18th birthday specifically, PLEASE let us know when booking. If we are not told and you are refused service from a venue, you will not be eligible for a refund or credit from that venue.

TRAVEL INSURANCE:
Sometimes things don’t work out exactly how we plan, so it’s best to have a backup plan! That’s why we recommend purchasing travel insurance to cover any unexpected cancellations that may not be eligible for a credit or refund (please refer to cancellation section).